Program & message types
These terms cover the text-message program operated by SAY Bugman Pest Control LLC (“SAY Bugman,” “we,” “us”). By choosing to opt in, you agree to these terms for the message types you select. Participation is voluntary.
Service-related messages may include:
- Quotes, appointment notifications, scheduling changes, and technician arrival updates.
- Billing notices, payment reminders, and receipts related to your pest-control service.
- Responses to customer support or service inquiries.
Only with your separate express written consent, promotional messages may include seasonal offers, discounts, and promotional pest-maintenance reminders. Depending on the program you choose, messages may be one-time or recurring and may be sent using automated technology.
Your opt-in choices
Entering a phone number, requesting a quote, or buying a service does not by itself enroll you in our SMS program. On our website quote form, service texts and promotional texts have separate optional checkboxes. Neither is checked by default. Choose either, both, or neither; we send only the categories for which you have given permission.
We may also obtain permission through a clearly explained paper or electronic opt-in offer. A phone conversation can be used to arrange service-related texting when permitted, but verbal permission alone does not authorize promotional texts. Promotional messages require a separate written or electronic opt-in.
If you text us first with a question, we may reply to that conversation. That initial message does not enroll you in ongoing notifications or marketing. We keep a record of the permissions you give.
By opting in, you confirm that you are the account holder or an authorized user of the mobile number. Let us know if your number changes or is reassigned. Consent to receive texts, including promotional texts, is not a condition of purchasing goods or services.
Frequency & charges
Message frequency varies with your service schedule, account activity, conversations with us, and the message categories you choose. We do not promise a fixed number of messages each month.
Message and data rates may apply. Your wireless provider's plan determines any charges for sending or receiving texts. Contact your provider if you have questions about those charges.
How to stop texts
Reply STOP to a message from SAY Bugman to opt out. You can also use END, CANCEL, UNSUBSCRIBE, or QUIT. Send the request to the number that sent you the message.
We will honor your request and stop program texts. You may receive one final message confirming the opt-out; this does not authorize further promotional messages. We will not restart program texts unless you give a new opt-in.
You can also ask us to stop texts by calling (903) 628-7378 or emailing Info@saybugman.com. Tell us the mobile number involved. Opting out of texts does not cancel an appointment or service agreement; contact us separately about service changes.
Getting help
Reply HELP to a SAY Bugman message for assistance. You can also reach our customer support at Info@saybugman.com or call (903) 628-7378, Monday–Friday, 9am–5pm Central.
If a keyword response does not arrive, use those direct contact details. Do not rely on text messaging for emergencies or a time-critical change to an appointment.
Message delivery
Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, device, network availability, and the messaging service. We cannot guarantee that every text will arrive or arrive at a particular time.
Privacy
Read our Privacy Policy for details about personal information, service providers, retention, and privacy requests.
Mobile numbers, SMS opt-in data, and text-message consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Permission to text you is specific to SAY Bugman; it does not authorize another business to market to you.
Our messaging provider, RingCentral, and the carriers involved may process the information needed to deliver messages and manage consent, opt-outs, security, and required records. This operational processing is not permission to use your opt-in information for a third party's marketing.
Changes to these terms
We will publish revisions on this page and update the effective or last-updated date. Material changes will be communicated as required by law. Changes will not expand your existing texting permission to new message types without obtaining any additional consent required. You can stop participation at any time using the opt-out methods above.